Terms & Conditions

Effective Date: 7th July 2024

Welcome to Jom GlampBase ("we," "our," "us"). By accessing or using our website, jomglampbase.com ("Site"), you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before making a reservation or using our services.

1. Acceptance of Terms

By using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Site.

2. Use of the Site

Eligibility: You must be at least 18 years old to make a reservation or purchase on our Site.

Accuracy of Information: You agree to provide accurate, current, and complete information when making a reservation or using our Site. You are responsible for maintaining the confidentiality of your account and password.

3. Reservations and Payments

Booking: To make a reservation, follow the booking instructions on our Site. Full payment is required at the time of booking to secure your reservation.

Payment Methods: We accept major credit cards, debit cards, and other payment methods specified on our Site. All payments are processed securely.

Confirmation: Upon completing your reservation, you will receive a confirmation email with the details of your booking. Please review the confirmation carefully and contact us immediately if there are any discrepancies.

4. Cancellations and Refunds

Guest-Initiated Cancellations:

  • Cancellations made 4 days before the check-in date will receive a full refund.
  • Cancellations made between 2 and 3 days before the check-in date will receive a 50% refund.
  • Cancellations within 1 days of the check-in date are non-refundable.

Jom GlampBase-Initiated Cancellations: In the event we need to cancel your reservation, we will notify you as soon as possible and provide a full refund or offer alternative arrangements.

5. Check-In and Check-Out

Check-In: Check-in time is from 2PM. Early check-in may be available upon request and subject to availability.

Check-Out: Check-out time is by 12PM. Late check-out may be available upon request and subject to availability and additional charges.

6. Conduct and Behavior

Respectful Conduct: Guests are expected to behave in a respectful and considerate manner. We reserve the right to terminate a stay without refund if a guest's behavior is deemed unacceptable.

Damage and Liability: Guests are responsible for any damage caused to the accommodations or property during their stay. Charges for damages will be billed to the guest's account.

7. Limitation of Liability

To the maximum extent permitted by law, Jom GlampBase shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our Site or services, even if we have been advised of the possibility of such damages.

8. Privacy

Your privacy is important to us. Please review our Privacy Policyto understand how we collect, use, and protect your personal information.

9. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of the Site after any changes constitutes your acceptance of the new terms.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Need Help? Chat with us